At Abbotts, we prioritise your privacy and are dedicated to safeguarding it while delivering a personalized and valuable service to our users.

Abbotts is registered as C. Abbott Limited and our registered office is 470-480 Roman Road, London E3 5LU, Company Reg number 242602

This privacy policy covers the services provided by our websites www.abbottsinteriors.co.uk, www.abbottscarpets.co.uk and www.abbottscontracts.co.uk. We will treat your personal information as confidential and in accordance with applicable data protection legislation. This statement aims to inform our website users about the collection, usage, and disclosure of their information during site visits, as well as the measures taken to safeguard their privacy. By visiting and submitting information via our sites, you are accepting and consenting to the practices described in this statement.

What information do we collect about you and how do we use it?

In order to provide you with the best possible service, we sometimes need to collect information about you. We request information only when necessary and use it solely for its intended purpose. We collect information about you when you request a home consultation or contact us with any question you may have. In store, we collect your information if you request a quote, or place an order for products or services.

If we have estimated the flooring requirement, we might also create a drawing plan to help us process your needs. In some stores or warehouses, we use CCTV purely for security reasons. Recordings are automatically deleted after 30 days. Exceptions would only occur in the case of a specific incident or requirement. The lawful basis (under the General Data Protection Regulation – GDPR) for us processing data is “Legitimate Interest” – and all personal information collected is up-to-date to the best of Abbotts ability.

Data capture forms

We have a data capture form on our site. This is a short form that allow us to contact you regarding a service or product you have enquired about. We will never contact you for any other reason unless you have opted-in to any further communication from us.

We normally collect the following information:

Name and address: this is collected for delivery and fitting of your goods. Email address: We may if requested email you your invoices, but we also like to keep you informed of the status of your order (this is optional, and we’ll always provide a printed copy if you’d prefer). Telephone numbers: We will call to let you know when we’re coming, and to get in contact with you about your order or enquiry. We will not call you for anything else.

Contact us form

We will collect the following: Name: – So we know what to call you Email address: – So we can contact you or provide you with further information. This personal data is automatically deleted after 30 days.

Book a home visit

We collect the following: Postcode: – So we can see if a home visit is available in your area. Your full name: – So we know what to call you. Email address: – So we can contact you or provide you with further information. Telephone number: – So we can get in contact with you to organise your free home visit. All postcodes are anonymised and automatically deleted after 30 days.

Third parties

If you want your flooring or window dressings installed, we pass certain details to our fitters. This is just so they can give you a call to let you know when they are coming, and so they get to your address.

Confidentiality and security

Here at Abbotts, the confidentiality of your information is of paramount concern to us. Any information you provide us with will be held securely and in accordance with the Data Protection laws. Your personal information will not normally be disclosed for marketing purposes with other companies. In some circumstances however, we may need to disclose your personal information to a third party, so that they can provide a service that you have requested.

Any information about you that we pass to a third party will be held securely by that party. We do our best to keep your data secure, however, we cannot give a guarantee that impervious security measures are in place. We may also disclose your personal data if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Abbotts, its affiliates or the public.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email info@abbottsflooring.co.uk or write to us at the following address: Abbotts Flooring, 470-480 Roman Road, London E3 5LU.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Google Analytics

We may also collect the following non-personal data via Google Analytics when you use our site. This information helps us continuously make improvements to our site that will improve your experience with our site and services. We use a Google Analytics code on our site to gather the following information. Please be aware that this information cannot be traced back to you. It includes data such as device type, location, and browsing activity. This non-personal data is automatically deleted from our system after 38 months. For more details on how Google Analytics processes this information, refer to the Google Analytics privacy policy, available online.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We may change this privacy policy statement at any time, and such changes take immediate effect. Any future changes to our policy will be posted on this page and, when applicable, communicated through email or a notification on our site.

Contact

Please don’t hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.

You can email us at: info@abbottsflooring.co.uk

Or you can write to us at:

Abbotts Flooring 470-480 Roman Road London E3 5LU

Please also use the above contact information, if you have any queries on:

Restricting processing & Data portability

Any contact will be dealt with by the appropriate GDPR Officer. Within Abbotts, the individual responsible and accountable for GDPR is the Chief Information Officer.

This privacy policy was last updated in May 2018.